Received incoming telephone calls using accepted telephone protocol. Assist GM with the attainment of department goals and objectives, scheduling and Marriott Customer Care elevated complaint resolutions. Check in all incoming patients, pull medical records and prepare all documents and updates prior to being seen by doctors. Provide procedure education and preparation for clients, Oversee daily operations. Assisted guests by providing travel directions and activity recommendations including shopping, dining, and entertainment. Handle guest check-ins and check-outs professionally and in a welcoming and specialized timely manner. Interfaced among housekeeping and / or maintenance staff to resolve guest-reported hotel challenges. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Interviewed, hired, trained staff, payroll, coordinated scheduling and handled daily bank deposits and petty cash box. Assisted General Manager with Income Journal, Checkbook recordings, and calculated Daily Bank Deposits. Check for missing room charges and manually post to system. Choose the Best Format for Your Front Desk Resume. Completed biweekly employee payroll, assisted in furnishing and repairing rooms, creating employee schedules, contacted vendors to place orders. Cash handling, cash checks and Credit card transaction Regular front desk duties Supervised 13 Front Desk Clerks and managed Front Office of two facility totaling 731 rooms. Monitors accuracy of the PMS system making adjustments as needed. Maintained complete knowledge at all times of daily house count, expected arrivals/departures, schedules, and all room rates. Experience with Property Management System (PMS) Doing daily cash deposits. Make guest reservations, cancellations, check outs, and checking in walk in guests. Shift supervision over the front desk and bell staff, directly working with front desk and PBX. Medical office … Work alongside front desk agents during peak periods to ensure proper standards and procedures are met and ensure customer satisfaction. Prepared and submitted daily/weekly payroll records. Managed the every day responsibilities of a busy medical office Worked daily with several insurance companies to obtain referrals Processed disability forms, Completed daily scheduling, organized patient files, welcomed patients Contacted insurance companies disputing claims. Provide respect and patience to the clients trying to resolve any issue that they may have and have patience to everyone. Greet and assist guests with check-in process, run proper credit card authorizations and manage billing for all rooms. Improved guest experience and promoted concierge services. Addressed and accommodated customer service issues daily. Confirmed and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Greeted and accommodated guests while possessing excellent customer service skills. Handle guest check-ins and check-outs appropriately by following procedures. Prepare assigned reports for guest registration and audits, ensuring full compliance with company's requirements and deadlines. Provided reservations service, complete check in and checkout process, coordinated housekeeping and hotel support staff to ensure room availability. Decreased customer complaints over 50% and improved overall customer satisfaction. Managed four student staff members by ensuring they were up-to-date on all relevant information received from professional staff members. Monitored room availability using System 21. Supervised a staff of three Front Desk Clerks, oversaw reservations, registration and check out of all guests. Handled financial transactions for flower orders for: weddings, funerals, receptions, and individual flower shops. Maintained a personal bank of $700 for both gift shop and front desk transactions. Entered totals into computer system from bar and banquet room so they were correctly applied to the correct ledger. Maintain and build customer relationships through excellent customer service. Assisted hotel guests regarding billing issues, researched and resolved issues. By keeping the lines of communication open with other departments that influence front desk operations, such as housekeeping, sales and marketing and engineering, supervisors further support customer service. Managed the front desk staff (eight staff members), including scheduling and training. Prepared paperwork for contracts with insurance companies & hospitals. Trained and managed 7 front desk clerks and achieved significant improvements in their productivity. Match Dollar amounts to guest rooms(rented) daily events(meetings, weddings, etc). Enhanced the teaching aids for Women Sharing with Women Program * Manage the day to day organization of front office administration. Work closely with GM and AGM to assure top quality customer service and performance. Responsible for training all new hires for the PMS system and hiring of front desk staff. Performed a wide range of administrative and office support activities such as payroll, budget and coding, and scheduling. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. Interact with hotel guests, and assist with any special requests they may have. Reviewed completed guest registration cards to ensure required information was provided upon check-in. Verify patient insurance information, treatment authorizations, co-payment collections and daily reconciliation and medical records management. Answered inquires pertaining to hotel services, guest registration, and travel directions. Front office and PBX, Peer trainer, maintain and train the Standard Training Operations. Provided high visibility and improved guest services. Assist Front office manager Guest Service, Reservations and perform daily front office duties as well as assist with employee training. Resolve or refer to other Management all guest concerns, complaints or suggestions in an effort to provide superior guest services. Maintain organization of office supplies, record keeping, filing, reference materials, and correspondence. Work front desk assisting with check ins, check outs, and billing issues. Interpersonal skills 4. Addressed questions or problems pertaining to guest accommodations and satisfaction as well as billing issues and rates. Promoted to team lead and was known to provide the best training for any new associates. Mastered knowledge of Front Desk operations in a diverse environment, including responsibilities such as auditing and billing. Led and managed a team of 10 staff as primary point of contact responsible for front desk operations and customer service. Coordinate and arrange for housekeeping or maintenance staff to correct problems when guests reportproblems. The information on this page will generally apply to … Monitored and ensured front office staff engaged politely and attentively with guests. Administered and monitored credit card postings and transaction adjustments. Vip and returning guests, and scheduling appointments, exams and procedures make... And check-outs efficiently and in the daily night audit as assigned which may include guest reservations room. Extend services and safety procedures, credit control and handling of financial transactions reported provide concierge services, features amenities... 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